Guarantees, Delivery + Returns

Money Back Guarantee

We hope you love your new Neo G purchase. But if you’re unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.

We are happy to offer a full refund or exchange on unused items returned within 30 days. If the item is faulty, we are happy to offer a refund or exchange where possible. Return postage is not included in the refund cost unless the product is defective. Full terms and conditions can be found on our terms and conditions page.

Unfortunately we are unable to accept the return of any worn, used or damaged products. Our money back guarantee covers unused items only. 

Please Note: Due to hygiene reasons, we are unable to accept the return of or any products worn directly on the skin, or pantyhose once these have been worn - with the exception of faulty items. Please try them on over your clothing to test the fit if needed.


Hassle-free Returns

Returning your product couldn’t be easier.

Simply contact our Head Office on the below email address and we’ll be in touch to confirm your refund or arrange an exchange.



Preparing and sending the package

Once a return has been agreed with our customer service team, securely package your product and return it to our Head Office:


Neo G Returns
Unit 8,
Killinghall Stone Quarry,
Ripon Road,
HG3 2BA,
United Kingdom

Please ensure it is packaged well as we do not accept any responsibility for lost or damaged returns.


Receiving your refund

We always aim to process your return as quickly as possible.

If you would like any further information or if we can be of any assistance, please call our customer service team on +44 (0) 1423 507 309  or email us at


Fast Delivery Options

Various shipping options are available:

  • Delivery charges are detailed at the point of website checkout. Costs and timings vary depending on the delivery destination and product size.


If you have any questions about your order, please contact our customer service team

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.



Neo G products are designed by orthopaedic professionals and registered as Class 1 Medical Devices.


Neo G is proud to be an official worldwide partner with The Chartered Society of Physiotherapy.


Neo G is a trusted high street brand with over 1 million supports sold and thousands of 5 star reviews.